7 x 24 hours a year free service for users, including troubleshooting (except for damage caused by human factors); Replacement and repair of faulty equipment; Technical support and life-long free software upgrade services. One year free warranty and maintenance on all products.

In case of major tasks, the company can provide technical personnel for on-site support as required.

If the equipment is faulty and the user has immediate requirements, spare parts for replacement will be sent first and then the faulty equipment be sent back for maintenance or replacement.

During the installation period, trial operation period or the warranty period, if any fault occurs due to the software design, which affects the operation of the system and cannot be solved by the user, it will be solved promptly and is free of charge.

Fault response methods include remote interactive guidance response and on-site service response. By means of on-site service, telephone guidance, fax and E-mail, we actively respond to users' technical help and consultation, and try our best to provide users with technical services and guidance.